Return date helplineDo you want to plan a journey or buy a ticket?
Call 703502802Open 24 hours a day
Cost: 3,69 PLN incl. VAT / minute
Service provided by Progress Plus s.c.
Helpline provides information about connections, ticket prices, and also allows for the purchase of tickets over the phone. Available from 8:00 to 19:00,
365 days a year.

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Questions regarding purchased tickets

We will handle your case most efficiently if you write to:

In the message, please provide a 20-digit ticket number or transfer number along with the description of your case. Contact us by phone at: 22 269 20 13, Monday to Friday, from 10:00 to 15:00. Call charges apply according to your operator's rates.

Details of reservation and ticket management

Have you bought a ticket and want to check your booking details, change your travel date, return your ticket or download it again?

You can do it yourself and without additional charges by logging in using your ticket number.

Frequently asked questions

You can also find answers to most questions about purchasing tickets and booking travel in the help section

Additional paid service: Information about schedules via phone

+48 703 502 802

Cost: 3,69 PLN incl. VAT / minute.  Service provided by Progress Plus s.c.
Check additional information about the helpline
Informacja dla Klientów Infolinii premium

Company address:

Teroplan S.A.
ul. Klucznikowska 1
32-600 Oświęcim

entered in the National Court Register kept by the District Court for Kraków - Śródmieście in Kraków, 12th Commercial Division of the National Court Register under the number 0000493001, tax number (NIP): 5492295534,

share capital: PLN 1.735.193,00, paid up in full.

Address for correspondence:

Teroplan S.A.
ul. Zakopiańska 73
30-418 Kraków

Office of TEROPLAN S.A.
is open from Monday to Friday
between 8:00 am - 4:00 pm

Data Security Officer: Maciej Pytlowany

You can contact him in all matters regarding personal data via email by sending a message to:

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